ACCEL SCALING REFUND POLICY
Thank you for enrolling in the program which is owned and operated by ACCEL SCALING PTE. LTD. (Singapore UEN No. 202133550M) (“ACCEL SCALING”) (“the Program”). Accel Scaling Pte Ltd acts as the payment agent on behalf of ACCEL SCALING. And all Program fulfilments are by ACCEL SCALING. Upon completing your registration for the Program, and either making the full payment of the Program fees or making a deposit payment (“the Deposit”), you shall be deemed to have read and agreed to the following conditions: -
1. Whilst the Program is not eligible for refund except for the situations as set out in this General Refund Policy clauses above, ACCEL SCALING understands that there may be extenuating circumstances whereby you are unable to participate in the Program.
2. You may withdraw from the Program and request a full refund within seven (7) calendar days from the date of payment of the Program (“Cooling-Off Period”). No additional conditions are required during this Cooling-Off Period.
3. Any incomplete payments made towards the Program have the option to be converted into credits for any of ACCEL SCALING's virtual products or events, to be used within the next six (6) months from the date of conversion. Credits are non-transferable and may not be exchanged for cash or any other forms of refund.
Request for Refund Process
4. If you are unable to participate in the Program, and would like to request a voluntary refund, you shall notify ACCEL SCALING in writing supported by any necessary and/or relevant documents evidencing your extenuating circumstances (“the Notice for Voluntary Refund”). Upon receiving the Notice for Voluntary Refund, ACCEL SCALING shall have the sole discretion to determine whether to agree or deny the Request for Voluntary Refund (“The Determination”). Refund requests submitted after the Cooling-Off Period will only be considered on a case-by-case basis and will be subject to a 5% administrative fee and the deduction of any components of the Program already consumed or utilized by the participant.
5. Upon receiving the Notice for Voluntary Refund, and unless otherwise agreed in writing via e-mail by Parties: -
i. ACCEL SCALING shall within seven (7) working days notify you in writing of the outcome of the Determination (“ACCEL SCALING’s Notice”).
ii. Within 10 working days of informing you of the Refund Amount and mode of refund, ACCEL SCALING shall commence the necessary process, including but not limited to bank transfer(s), to refund the Refund Amount to you, or to the person who has made payment for the Program upon presentation of satisfactory proof of such payment.
6. In the event of any refund, and with a view of expediting and reducing any delay in the refund process, ACCEL SCALING requests that you do not communicate your cancellation and / or refund to your relevant bank(s). Instead, ACCEL SCALING shall make the necessary and / or relevant refund arrangements.
Deposit and Program Fees
7. In the event that you have paid the Deposit, the balance sum of the Program fees (i.e. less the Deposit) shall be due and payable within SEVEN (7) working days from the date of your Deposit payment. You shall be deemed to be fully enrolled with the Program with ACCEL SCALING when we have received your Program fees in full.
Cancellation Policies
8. ACCEL SCALING reserves the right to cancel the Program at any time by notifying you in writing, and you shall be entitled to a refund accordingly.
Governing Law
9. This General Refund Policy shall be governed by and construed in accordance with the laws of the Republic of Singapore.
Confidentiality
10. Parties shall treat as strictly confidential, and shall not directly or indirectly disclose to any third party, any and all information received or obtained in relation to the subject matter as set out in the preceding clauses including but not limited to the negotiations arising out of and / or in connection with the clauses herein. This Clause shall not apply to the following situations: -
i. Where any Party is required to make any disclosure required by law or court order of any competent jurisdiction or governmental body pursuant to rules to which such Party is subject to or make any disclosure to any professional adviser for the purposes of obtaining advice; and / or
ii. Where any information is available in the public domain otherwise than by a breach of the preceding Clause herein by any Party.
